State Farm® Insurance Agent Greg McDonald

"Greg and his team are always kind and helpful. I am happy being a customer at State Farm."

"Kara is very knowledgeable, kind ,detail oriented, she makes things simple and gets the paperwork done perfectly, always with a smile on her face. She always answers the phone cheerfully to help and quickly responds to Any questions or fully explains any situation with my home or vehicle. I couldn’t ask for a better agent she’s absolutely amazing at her job."

"Taylor did an outstanding job taking the time to thoroughly understand our complex insurance needs and uncovered a potentially costly error in our coverage with our current insurer - one that we had not recognized prior to interacting with this State Farm office. You would be hard pressed to find nicer or more proactive people to work with on your insurance needs."

"Ashley was so helpful when I reached out to State Farm. I needed my insurance policy shared with the DVM, and she was kind and moved quickly to get the job done. Thank you!"

"Kara was so patient and knowledgable! She took the time to explain all of the insurance lingo and why I should care about each individual option available. She walked me through what was considered industry standards, and things that would make sense for my specific situation. There were no high pressure sales tactics. It was clear that she is passionate about helping me to protect myself and my property. The experience and insight she provided helped me feel confident in the policy I chose. I highly recommend working with her to find the right amount and type of coverage for your family!"

"They are very nice and friendly and very understanding. I would highly recommend them to my friends and family."

"Taylor did an amazing job making sure my policy fit my needs and budget all while being understanding of my limited knowledge of the insurance world"

"Helena Pearson provided excellent and transparent service! Overall process in acquiring my first auto insurance was smooth with her help."

"Great experience! Helena went out of her way to make me feel important, my needs mattered and was willing to answer every question I had. 10/10."

"Helena’s knowledge and shining personality are the reason why I went with this insurance company over the several other representatives I talked to! There was no one that stuck out like her. I had a great feeling about State Fram from the jump thanks to Helena! She is a true star!!"

"I absolutely love this office, anytime there is a question or concern this office is great with getting back in a timely manner with the information needed. I specifically worked with Taylor and she was such a pleasure working with and very patient to make sure that everything is covered in my policy. I appreciate this team and highly recommended you contact this office!!"

"If I could give Ashley Dively 10 stars I would , she gets back to you right away , explains things, offers alternatives on my plan ……..every insurance company should have a Ashley , I couldn’t recommend this office enough !!!!……Thank You Ashley"

"Taylor has super helpful I fully recommend this office in assisting your insurance!"

"My representative , Taylor, was knowledgeable and able to offer the best auto and home insurance policy for me."

"Taylor was amazing and understanding agent. She went the extra mile to make sure I was well taken care of. She understood my financial situation and worked really hard to find the right plan and budget. I would recommend her all day everyday for her professionalism and respect. Thank you Taylor for being awesome."

"They were very helpful and had a quick response time!"

"She was very friendly and very helpful and very knowledgeable to all my questions"

"Immediate response, best insurance pricing, best service, great claims service! Can't be beat!! And BTW, Ashley is such a professional. She makes payment a breeze. NEVER had an issue with her in all these years. And I probably talk to her 10 times a year for all the policies I have with them."

"Great customer service. Helpful and kind. I'd recommend them to anyone searching for insurance."

"Helena Pearson was great to talk to and was very helpful!"

"Very good customer service They Answered all my questions Definitely recommend"

"This office is so nice! I was dreading having to call about insurance and all that but Taylor (my agent) is super sweet! She really takes the time to explain what you are actually putting your money towards and she is very easy to talk to. 10 outta 10 :)"

"taylor was super helpful and friendly in helping me with my insurance! would recommend to anyone who needs insurance!"

"If you want an insurance agency that offers the absolute worst in customer service, Greg McDonald's State Farm agency is the place for you. Here are some highlights of my experience: Unprofessional Staff: Ashley, who refers to herself as "Greg's assistant," was extremely unhelpful. She laughed at me when my card was declined due to her own mistake. Her rudeness extended to my new agent, whom she treated with disrespect. Payment Processing Nightmare: I was told I had a past due balance that needed to be paid before switching agents. Despite paying promptly, the payment was declined because the agency entered the wrong card information. This forced me to drive 45 minutes to their office to resolve the issue. Miraculously, the same card worked in person. Lack of Communication: The agency failed to notify me about the payment issue and did not answer my calls. Their lack of responsiveness was astonishing. Unauthorized Policy: After weeks of back and forth, I finally switched agents, only to find out that they had started a renter's policy without my authorization. I was left with an unwanted balance for a policy I never requested. Management Issues: Greg McDonald seems oblivious to the problems in his office, as he is rarely present. When I mentioned Ashley's behavior to other agents and receptionists, their response was, "I DON'T BLAME YOU," which raises serious concerns about the agency's leadership. Overall Experience: If you desire an insurance company that prioritizes its interests over yours, provides zero customer service, and employs rude and unprofessional staff, then this is the agency for you. Personal Note: Ashley, please understand that your behavior is unacceptable. You are not as important as you think you are. Your role is to assist customers, not to belittle them. In summary, if you want an insurance experience fraught with frustration and incompetence, Greg McDonald's State Farm agency will not disappoint."

"Kara was so helpful and resourceful in answering all my questions!"